These terms apply when you use www.shanepopeins.com or sign up for text messages from Shane Pope Insurance Services, LLC ("we," "us"). By using the site or our text program, you agree to them. Our Privacy Policy explains how we handle your information.
1. Who we are
Shane Pope Insurance Services, LLC is an independent insurance agency licensed in Hawaiʻi (producer license 3003058183), located at 650 Iwilei Rd., Suite 206, Honolulu, HI 96817.
2. No coverage until it is bound
- Nothing on this website, in our coverage questionnaire or in a message from us puts insurance in force.
- Coverage begins only when an insurance company confirms it in writing.
- Your policy's terms, conditions, limits and exclusions control what is covered.
- The coverage questionnaire suggests options based only on your answers. It is a starting point for a conversation with a licensed agent, not a recommendation or a guarantee that coverage is available.
- Website content is general information, not legal, tax or accounting advice.
3. Information you give us
Please give complete and accurate information. Insurance companies rely on it, and errors or omissions can affect your premium, your coverage or a claim. Tell us promptly if anything changes.
4. Text messaging program
Program: Shane Pope Insurance Services client messaging.
What you'll receive: if you opt in to service texts, we send appointment reminders, renewal and billing notices, claims updates and replies to your questions. If you also opt in to marketing texts, we may occasionally send insurance tips and offers. Each type of text needs its own consent, and consent is not a condition of buying any product or service.
How to opt in: check the box on one of our web forms, give consent in writing or by email, or text us first. Texting us first is consent to service replies only, not marketing.
Frequency: message frequency varies.
Cost: message and data rates may apply.
Opt out: reply STOP to any message. You'll get one confirmation text and no further messages unless you opt in again. You can also email shane@shanepopeins.com.
Help: reply HELP, call 808-723-9397 or email shane@shanepopeins.com.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
Eligibility: you must be the account holder for the mobile number, or have the account holder's permission, and be at least 18.
Privacy: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
5. Email and electronic documents
By giving us your email address, you agree that we may send policy documents, notices and other communications electronically. You can ask for paper copies at any time.
6. Third-party sites and tools
Our site links to and embeds tools from other companies, such as our scheduling calendar and insurance company websites. Their own terms and privacy policies apply, and we are not responsible for their content or practices.
7. Using this website
- The site's content, logo and design belong to us or our licensors. You may view and share it for personal or business reference, but not copy or republish it without our permission.
- Do not misuse the site, including by submitting false information, trying to gain unauthorized access or interfering with how it works.
8. Disclaimers and limits
The website is provided "as is." We try to keep it accurate and available but do not guarantee that it is error-free or uninterrupted. To the extent the law allows, we are not liable for losses that come from using the website itself. This does not limit any duty we owe you as your licensed insurance agent.
9. Governing law
These terms are governed by the laws of the State of Hawaiʻi. Any dispute about them will be handled in the state or federal courts located in Honolulu, Hawaiʻi.
10. Changes
We may update these terms by posting a new version on this page with a new effective date. Continuing to use the site or our text program after an update means you accept it.
11. Contact us
Email shane@shanepopeins.com, call or text 808-723-9397, or write to 650 Iwilei Rd., Suite 206, Honolulu, HI 96817.